WARRANTY AND EXTENDED SERVICE CONTRACTS
Purchasing a piece of equipment from Palomar Technologies doesn’t begin and end there—we want to be a partner in your successful use of our equipment, and that includes providing support if there’s a problem. We offer a standard warranty and an extended service contract.
Standard Warranty
Our standard warranty covers defects in material and workmanship. Please notify Palomar promptly, in writing, if any problem(s) occur during the warranty period to ensure that the situation may be addressed in a timely manner.
Included*
- Parts and labor, new systems—when related to product defect, 12 months
- Replacement parts, new systems—when related to material or workmanship defect, 90 days
- Parts and labor, refurbished systems—when related to product defect, 90 days
- Spare parts and labor—when related to product defect, 90 days
Excluded*
- No warranty for items consumed under normal operation
- No implied warranty of merchantability or fitness for particular purpose
- Not liable for incidental, special, or consequential damages, or delay or loss of use
*Subject to warranty conditions.
You may be interested in the additional support that our extended service contract includes.
Extended Service Contract
Our extended service contract is a comprehensive plan that provides full coverage proactive maintenance and emergency support at a fixed annual price.
** This contract is available for the latest versions of equipment, so an equipment upgrade may be required—price incentives may apply when purchasing an upgrade and extended service contract at the same time.
Features
- Parts, labor, and travel expenses for scheduled and emergency service calls
- Preventive maintenance service calls, including system calibration
- Unlimited emergency on-site service calls; typical on-site response time of 48 hours (not including weekends or holidays)
- Priority overnight shipment of replacement parts
- Technical help desk support
- Bonder operating software upgrades (as necessary)
- 10% discount on spare parts
Requests for spare parts, technical support, and field service can be made at (760) 931-3685 or toll free at (800) 854-3467, Monday–Friday between 7:30am-4:30pm (Pacific Time).
Benefits
- Minimize system downtime
- Maximize the life of your equipment
- Maximize productivity
- Predictable cost (a fixed annual fee)
- Eliminate/reduce spares inventory cost and management
- Eliminate PO approval and processing cycle time for spare parts and service calls
- Access to technical expertise
- Prioritized problem resolution
**Subject to contract Terms and Conditions.
Let Us Help You
We would be happy to assist you with your equipment support needs.
Please call us at (760) 931-3600 or send an email to info@bonders.com.